Restoration Hardware is now offering a new collection of custom made drapery in silk and linen fabrics. They look great and are made in the US by local Workrooms who make each custom drapery panel to order. I was surprised by a few things:
Absolutely no returns, exchanges or refunds.
Pricing is really, really high.
I am sure like most things that I have purchased from Restoration Hardware, the quality will be good. The lead-time is only 14 days which is very competitive. We will certainly keep an eye on the offering and I’d love to hear how the panels look and what the quality looks like.
One of the great things about the internet is that it adds so much transparency to shopping because online drapery reviews are everywhere. As a Online Drapery Retailer we are under the microscope with every single order, every single Customer. Today we have to be (and I like to think we have always been) laser focused on Customer Service and Custom Support. That is not to say that we don’t mess up. We do. I think the critical thing to do when “messing up” is to face up to it. Accept the responsibility, learn from it and try everything in your power to not let it happen again. In our business we are making a “Custom Product”, Draperies. It may sound simple but there are a lot of moving parts to manage. There are fabric issues, back-logs, dye-lots, deadlines and a million other little things that can simply fall off the tracks. At DrapeStyle we’ve been a leading online retailer of custom drapery for over a decade. We try very hard to take care of our Customers and focus on quality. Thankfully our online drapery reviews speak for themselves. Not 100% perfect, but, who is? We are a business of humans making things with their hands and what is more human than to error on occasion.
Here is one of our favorites from Houzz…
This is the first time I used an online company to purchase custom drapery. I was apprehensive about the process given the fact that measurements for this type of project need to be accurate. The company was very responsive in getting fabric samples out to me quickly. I contacted them a few times to make sure that I had the correct dimensions on my order and they were very helpful in walking me through the process. The quality of the finished product is excellent as well as the customer service and the drapes fit perfectly.
Sometimes we all need a little help visualizing what the final outcome will look like. Architects and Designers create renderings all the time to help their Clients “see” their ideas. At DrapeStyle, we are happy to so the same. After all, no one has a wider variety of custom draperies than we do. So, we are happy to help you “visualize”. If you are looking at one of our silk or linen draperies and would like a better view of what different fabric colors may look like just give one of our Designers a call. We will either create a drawing, or sketch of a design for you or we will create a digital rendering where we adjust the colors of our drapery styles to match your selections. In the end, you get a better visual tool to see what it is you are ordering before you place your custom drapery order.
You would think that all Grommets are created equal. The truth is, that if you are buying your drapery from most of the larger retailers than, they probably are. Not at DrapeStyle though. We buy all of our Grommets from the premium supplier in the US for drapery supplies. They sell a range of quality (and priced) grommets. I would bet that most manufacturers are simply going to buy the cheapest and at nearly $1.00 per grommet it hard to blame them. At DrapeStyle we only buy the best grommets available, period. Our grommets are heavy weights. They won’t bend very easily or crack. Nothing worse than buying gorgeous silk drapes and having a grommet crack and tear the silk fabric. Ruining one set of silk drapery is going to offset any savings you are going to get from buying cheap grommets for a long time.
For our Outdoor Drapery we use very thick grommets that are made of 100% brass. Brass is resistant to corrosion and will not tarnish like most every other metal. If you are buying any Outdoor Drapes from anyone, please insist that the grommets are made of Brass. Our Brass Grommets can be powder coated in a variety of finishes.
Growing up I was fortunate enough to have a mom who runs a drapery company; sounds a tad unheard of, selling drapes that is. When you’re growing up, no matter what grade or age, your peers, teachers, and friends are usually curious of what your parents do for a living to mentally determine what they predicted you would grow up to be. I always had a difficult time explaining what exactly my parents did, because being an 11 year old girl in Mrs so-and-so’s 5th grade class, not everyone knew what the words ‘distributing’ nor ‘manufacturing’ meant… and the same patterns followed until I got to about 8th grade. I had one friend of mine who always asked how my parents’ hairstyling salon was going… she had a little bit of a harder time comprehending the words ‘manufacturing’ and ‘distributing’ … along with the words ‘drapery business’ as well, apparently. But in all seriousness, I liked telling and explaining to my friends what my parents did because it was unique… my dad didn’t work in a cubicle and my mom wasn’t a stay-at-home mom; I liked that it took me more than four words to describe my mom’s profession… ‘she doesn’t work’ didn’t quite fit her career description, but ‘a hard-working, patient, and sacrificial mom’ was close enough to sum it up if I were to put it in a few words. I don’t have a hard time expressing myself, nor my opinion, and that may be generated from the endless options of drapes and shams I am able to choose from to throw in my room and call my own creation… although I cant quite call it my own, yet I have a room that fits my personality and preference as a result either way. When I help in the showroom, I have stamped and stared at enough covers of catalogs as a procrastination strategy to kill time before Amy noticed to have the motto of the company permanently engraved in my knowledge … ‘Beautifully Made to Order’, and I have to agree. I have seen many draped wrapped up in the plastic covers about to be shipped to their customers by the dozens to know what beautifully made drapes look like. I have an idea what effort is put into them because I see the Ladies in the Workroom busting their butts sewing them together stitch by stitch, yet they still seem to love their job almost as much as my parents do. I didn’t know people could actually enjoy work… now I do.
Like I said, this company is unique, stitched together with scattered words such as ‘manufacturing’ and ‘distributing’, but once you’re 14 and writing a blog post for your Dad, it doesn’t seem so bad.
We have a position open in our Orange County Showroom for a talented, experienced Sales Designer. This position is responsible for working with DrapeStyle Clients for In-Home Consultations throughout Orange County.
Additional responsibilities include:
Working with Clients in our Showroom
Assisting Walk-In Clients
Generating Proposals / Quotes
Assisting Clients with Fabric Selection, Drapery Selection and Hardware Options
Creating Client Sketches when required
DrapeStyle is a “Client Focused” Retailer and Manufacturer of Custom Drapery. We offer a Team-Orientated working environment and competitive compensation.
Please see our Careers Page for additional information and details on how to apply.