We just love when we get little tiny short and unsolicited reviews from our Customers. There are like tiny little hugs.
Although we don’t like “bad reviews” and, yes, we get them. Making custom drapes is as much an Art as it is a “Science” and sometimes we make mistakes. Our process for poor reviews is more important than the process for good reviews for obvious reasons. When we get a poor review we embrace it and try to learn from it. We share it Company Wide. And then, we meet and to discuss it and determine “what happened” and “how to make sure it never happens again”. The reality of the matter is that everyone is going to get the occasional bad review. They should really be looked at as “learning opportunities”. What we learn from them is often priceless.
Here is a nice one from today..
Just installed my drapes and they look great and fit perfectly. Thanks to your company’s assistance I was able to get the correct dimensions. Will be recommending your website.
Keep them coming and thanks for reading.