Lisa's Blog for Drapestyle

Lisa's Blog for DrapeStyle

For Well Over a Decade DrapeStyle has Manufactured the Finest Custom Drapery Available for Designers and Homeowners in the US and Canada

Archive for the ‘Customer Reviews’ Category

Always Gratefull for Wonderful Reviews from Our Clients!

As the daughter of a professional seamstress, I was at first hesitant to order custom drapes online. I was quickly won over by the speedy shipment of the sample fabrics I had ordered. The fabrics were of the highest quality and every question or concern I had was easily put to rest by the outstanding customer representatives. I ordered my first pair of double width french pleated silk curtains for my dining room. The drapes arrived beautifully wrapped and with such care that it was obvious the company took great pride in its product. The lining, stitching and detail work are all incredible. I was so reassured that I hired them again to create treatments for my study a few months later. The typical turn around time is 5-8 weeks. As the 8 week mark approached, I received notice that my fabric was still not available from the mill and I was given the option to wait for it’s arrival or change my fabric choice. I decided to wait. In the meantime, the fabric was further discounted. The representatives at DrapeStyle did not hesitate to adjust my order to my benefit. Furthermore, they expedited my order so that once the fabric arrived, it would be only a week before the drapes were in my hands. Once again, they are stunning. And so for the third time, I have placed an order with DrapeStyle to custom make drapes for my living room. I know they will be greater than I can even envision. Thank you so much, DrapeStyle, for truly providing outstanding customer service and unparalleled product quality.
Sincerely,
Melissa Bowman, MD

Short and Sweet Reviews

We just love when we get little tiny short and unsolicited reviews from our Customers. There are like tiny little hugs.

Although we don’t like “bad reviews” and, yes, we get them. Making custom drapes is as much an Art as it is a “Science” and sometimes we make mistakes. Our process for poor reviews is more important than the process for good reviews for obvious reasons. When we get a poor review we embrace it and try to learn from it. We share it Company Wide. And then, we meet and to discuss it and determine “what happened” and “how to make sure it never happens again”. The reality of the matter is that everyone is going to get the occasional bad review. They should really be looked at as “learning opportunities”. What we learn from them is often priceless.

Here is a nice one from today..

Just installed my drapes and they look great and fit perfectly. Thanks to your company’s assistance I was able to get the correct dimensions. Will be recommending your website.

Keep them coming and thanks for reading.

What a Difference a Drape Makes

I felt no need to cover my big open wall of windows. The openness made my small living area look like it included the wide strip of water that flowed by. A constantly changing scene of boats and birds. Besides, the house across the water has been empty for years.

It all changed when the new neighbors moved in. When I could watch their big screen TV from my living room I realized they could see in my living room as well! The hunt for window treatments was on…

I knew I wanted something that would let the light in, block my neighbor’s vision and not require an equity loan to pay for. But did I want a curtain or a drape? And just what is the difference anyway? A quick search on Wikipedia provided this answer:
A curtain (sometimes known as a drape, mainly in the US, or drapery, mainly in the UK) is a piece of cloth intended to block or obscure light, or drafts, or water in the case of a shower curtain. Curtains hung over a doorway are known as portières. Curtains are often hung on the inside of a building’s window to block the travel of light, for instance at night to aid sleeping, or to stop light from escaping outside the building (stopping people outside from being able to see inside, often for privacy reasons). In this application they are also known as “draperies

OK, so since privacy is my issue, I’m looking for draperies. Not having needed draperies for years, I was surprised to find that the local chain stores specializing in them had gone the way of the dinosaur. I hit up all the department stores and was disappointed at the mundane, (and often tacky) selection of color, fabric, and style for drapes. Moving on to custom drape stores I found prices that would really break the bank.

The next step was an on-line search. Since I wasn’t born with the “style/fashion gene” this was my last resort. I really needed a sales person to walk me through the selection process. How would I find that on-line?

A Google search provided an abundance of options. I was immediately drawn to “DrapeStyle.com”. The two things I was looking for! The quote from House & Garden Magazine really appealed to me “Beautifully Made to Order”. The choice of style and fabric was amazing – silk, linen, sheer, French pleats, grommets. Best of all, a phone call proved that they really do have designers on hand who patiently answered my questions and expertly assisted me with the design process. And at a price that didn’t break the bank!

My DrapeStyle.com drapes are perfect! The sheers that I selected let in the light and softly cover my windows. They are transparent enough to allow me to watch the boats go by, but provide the privacy I was looking for. The order process was painless and the custom made drapes arrived quickly. I love the new look of my living room! Hmmmm, I wonder what DrapeStyle.com drapes could do for my bedroom…